What do I do if I want a title that is out of print? How long will it take to process my returns?įor trade customers we will need to check your stock back in and then issue the paperwork which usually takes a week or so.įor private customers, we aim to turn this around in 2 working days. Please note: return postage will need to be paid by the customer. If you are a private customer, please contact our office to arrange a return on +44(0)1209 822101. Books sent with a consignment note are fully returnable as long as they are in saleable condition. If you are a trade customer, please speak with you rep.
Yes, absolutely! How this happens depends on whether you are a trade or private customer but essentially, please contact us on +44(0)1209 822101 to change any details of your order. No, the discount will be shown afterwards. For private customers, this is usually 24 hours although this depends on which delivery method you chose at the checkout. (an additional fee applies)įor trade customers, 24 hours after your order has been dispatched. The email confirmation includes a tracking number which you enter into and you will find out where you parcel is.įor private customers this is just as easy! If you would like a tracked service, please let us know in the COMMENTS section of your order.
If you haven’t received this within 24 hours of placing your order, please let us know as it could be we need to update your email address. Easily! Trade customers should receive an email confirming their order has been dispatched.
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